creating a plan to address performance deficiencies for an employee, Suzan, who struggles with communication in her role at Organization ABC.

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creating a plan to address performance deficiencies for an employee, Suzan, who struggles with communication in her role at Organization ABC.

Scenario
Suzan has worked for Organization ABC for one year. During her 30-day review, Suzan received amazing scores
from her supervisor. During her 60-day review, Suzan’s performance was deemed as acceptable, but her ability to
communicate with her colleagues was lacking. During Suzan’s 90-day review, Suzan’s supervisor, at the time,
expressed that her performance needed serious improvements. Unfortunately, Suzan’s supervisor noted the
following:
1. Suzan did not provide her colleagues with messages from customers and vendors.
2. Suzan’s phone skills were ineffective, especially when interacting with customers.
3. Suzan’s temper was a concern and she often raised her voice when she became frustrated.
You have been hired to replace Suzan’s previous supervisor. Between Suzan’s 90-day review and presently (her
annual review), you have noticed that Suzan’s performance still is a problem. Before her departure from the
organization, Suzan’s past supervisor stated, “Suzan is nice; however, she is a horrible communicator. I cannot work
with her, as she is such a challenge to deal with… Good luck, as Suzan is one of the worst employees of
Organization ABC.”
During your first week in your new role as supervisor, you met with Suzan to understand more about her
performance. She stated, “I am a hard worker; however, I only was told what I was doing wrong. I am willing to
learn. Can you help me become the best employee for Organization ABC? I want to succeed in this role.”
As a supervisor, you know that you have various responsibilities. One of your responsibilities is to address
performance deficiencies. Although Suzan was provided with a job descriiption, which included detailed
information about the critical nature of communication in her role, she needs additional support.
Create a plan, specific to Suzan’s needs, detailing how you will
utilize the following to ensure improved performance:
1. Observation and documentation
2. Updates
3. Feedback
4. Resources
5. Reinforcement
For example, when thinking about observation and documentation, what might you do to keep track of Suzan’s
performance? Why? When thinking about updates, how will you keep Suzan updated? Explain and justify your
rationale for each of the five components and why you made the recommendations that you provided.
Your well-written paper should meet the following requirements:
Be 4-6 pages in length, which does not include the title and reference pages, which are never a part of the
content minimum requirements.
Use APA style guidelines.
Support your submission with at least
two scholarly, peer-reviewed journal articles.

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